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Quality Assurance Policy

Thomas Kneale & Co Ltd understands the importance of providing its customers with products of the right quality and a responsive service.

The Company recognises that this goal will only be achieved by our commitment to effective and efficient Quality Management and Good Business Practice at all levels and within every function within our organisation.

To support these aims, the Company:

  • Has implemented a Quality Management System which complies with the requirements of BS EN ISO 9001:2008
  • Is committed to establishing and reviewing quality objectives
  • Is committed to the process of continual improvement in all parts of its operations

Profits are necessary to sustain the company, allow re-investment, and provide a measure of our performance in satisfying our customers’ needs.

The Company recognises that its personnel are its ultimate strength and it is therefore committed to their continual development and training.

The Company is committed to never compromising on quality or integrity as to do so would mean to fail in its aims as laid out above.

The contents of the Quality Manual are mandatory and it is the responsibility of all personnel to ensure that procedures and process charts are followed.

This quality policy will be reviewed at each management review and revised as necessary.

Rarely beaten on price, never beaten on service

With logistic operations beginning in advance of 3am each day, we achieve service levels which are hard to beat.

We ensure our delivery vehicles are on the road in the early hours; arriving to at time that makes a difference to our customers. This is key to many sectors where goods are required with specific instruction regarding delivery times, vehicle type and often 'just in time' stock approach.

Talk to our Customer Service Team who will be happy to help you.

Contact Our Product Experts

We are open from 3am for early birds and throughout the day, please call us on +44 (0)161 274 4464 or click below to send us an email- we will be right on to it!

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