Thomas Kneale Ltd is a company registered in England and Wales (collectively referred to as “TK”, “we” or “us” in this policy), and we are the data controller.
Maintaining the security of your data is a priority at TK, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. TK is also dedicated to being transparent about what data we collect about you and how we use it.
This policy provides you with information about:
TK (and trusted delivery partners acting on our behalf) uses your personal data:
This policy applies if you contact us or we contact you.
TK uses your personal data for electronic and telephone marketing purposes (with your consent) to establish product requirements that you may have.
TK aims to update you about products which are of interest and relevance to you as an organisation.
You have the right to opt out of receiving promotional communications at any time, by informing us by email, on the telephone or by letter.
Our service providers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT and delivery service providers.
TK only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to TK and to you, and for no other purposes. This is to store data (IT service provider) and to deliver orders (delivery service providers).
Other third parties
Aside from our service providers, TK will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
The only personal data TK will hold will be your name, work email address, work telephone number(s) and your work address.
We need to process your personal data so that we can provide you with the goods and services you want to buy.
TK is committed to keeping your personal data safe and secure.
Our security measures include:
TK will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from TK asking you to do so, please ignore it and do not respond.
You have the following rights:
If you wish to exercise any of the above rights, please contact us
We are required to set out the legal basis for our ‘processing’ of personal data
If you have any questions about how TK uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.
With logistic operations beginning in advance of 3am each day, we achieve service levels which are hard to beat.
We ensure our delivery vehicles are on the road in the early hours; arriving to at time that makes a difference to our customers. This is key to many sectors where goods are required with specific instruction regarding delivery times, vehicle type and often 'just in time' stock approach.
Talk to our Customer Service Team who will be happy to help you.