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Service & Distribution

Customers are at the very heart of our business and every aspect of Thomas Kneale commercial activity is infused with an absolute determination to excel in customer service and care. Anyone phoning us between 5:30 AM to 5:30PM during the working week will find a positive and professional response and enthusiastic, friendly and constructive help. Whether a request is for samples or quotation, order placement, delivery schedule or anything else nothing instills customer confidence more readily than ready understanding with appropriate action agreed, implemented and promptly fulfilled.

Timely completion of orders is crucial too. Operating 12 hour working days and holding large volumes of core stock means Thomas Kneale can guarantee fast, reliable delivery. The vast majority of orders arrive within 3 days.

For Thomas Kneale delivery is not just a function but very much a service. Logistical operations involve consideration of site access or restrictions but we tailor solutions whether this involves direct, overnight, or dedicated vehicle, tail lift, palletized or non-palletized load, and single or multi drop delivery.

For Thomas Kneale communication is key. By understanding expectations we can strive to achieve customer satisfaction. It is upon this that customer support and goodwill is based and commercial success built. We live by our motto “ Rarely beaten on price. Never beaten on service”.

Open 5.30am to 5.30pm

Rarely beaten on price, never beaten on service

With logistic operations beginning in advance of 3am each day, we achieve service levels which are hard to beat.

We ensure our delivery vehicles are on the road in the early hours; arriving to at time that makes a difference to our customers. This is key to many sectors where goods are required with specific instruction regarding delivery times, vehicle type and often 'just in time' stock approach.

Talk to our Customer Service Team who will be happy to help you.

Contact Our Product Experts

We are open from 3am for early birds and throughout the day, please call us on +44 (0)161 274 4464 or click below to send us an email- we will be right on to it!

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